This Privacy Policy explains how All Star Heating & Air Conditioning ("HVAC Repair Charleston," "we," "us," or "our") collects, uses, shares, and protects information about you when you visit hvacrepaircharleston.com (the "Site"), contact us, or use our heating, ventilation, and air conditioning (HVAC) services. By using the Site or our services, you agree to the practices described here.

Information We Collect

Information you provide directly. When you submit a form, request service, apply for a job, or contact us, we may collect your name, email address, phone number, service or mailing address, and any details you include in your message (for example, the HVAC issue you are experiencing).

Information collected automatically. When you use the Site we may automatically collect device and usage information such as your IP address, browser type, pages viewed, referring page, and interactions, using cookies and similar technologies (see "Cookies & Tracking" below).

Information from third parties. We may receive information from analytics and advertising providers, our lead/booking platform, and financing partners you choose to apply with.

We do not collect or store your full payment-card numbers on this Site. Financing applications and any card payments are handled off-site by our third-party financing and payment providers on their own secure platforms (see "Payments & Financing" below).

How We Use Your Information

We use the information we collect to respond to your requests and provide, schedule, and improve our services; to communicate with you about appointments, quotes, and service updates; to process job applications; to operate, secure, and improve the Site; to measure marketing and advertising; and to comply with legal obligations.

Cookies & Tracking Technologies

We use necessary cookies that are required for the Site to function, and — only with your consent — analytics and marketing cookies. Non-essential cookies are off by default until you opt in through our cookie banner. Analytics tags (such as Google Analytics 4 via Google Tag Manager) and marketing/advertising tags (such as Google Ads) are gated by Google Consent Mode and will not set non-essential cookies until you accept. We also use Google reCAPTCHA on our forms to prevent spam, which is subject to Google's privacy policy and terms.

You can change your choices at any time using the "Cookie Preferences" link in the footer, or through your browser settings. Where supported, we honor Global Privacy Control (GPC) browser signals as an opt-out of sale/sharing for targeted advertising.

How We Share Information

We do not sell your personal information for money. We may share information with:

Service providers who help us operate the Site and business (hosting, analytics, advertising, form/lead processing, communications).
Financing partners when you choose to apply for financing (you are redirected to their platforms; your application is governed by their privacy policies).
Legal and safety recipients when required by law or to protect our rights, customers, or the public.
Business transfers in connection with a merger, acquisition, or sale of assets.

Payments & Financing

This Site does not process credit or debit card payments and does not collect card numbers through any on-page form. When you apply for financing, you are directed to our third-party financing providers' own websites, where your application and any card or bank information are collected and processed under their security and privacy practices. Card payments for completed work are handled directly with us or through a PCI-compliant payment provider, not stored on this Site.

Calls & Text Messages (TCPA)

If you provide your phone number, you consent to be contacted by phone or email about your request or service. If we offer an SMS/text-message program, we will obtain your separate express written consent before sending marketing texts, consent will never be a condition of purchase, message and data rates may apply, message frequency varies, you can reply STOP to opt out or HELP for help, and mobile opt-in data is not sold or shared with third parties for their own marketing. See our Terms of Service for full SMS terms. (SMS program status is pending — see legal-review notes.)

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising or the "sale" or "sharing" of your information. This includes residents of California (CCPA/CPRA) and states such as Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and others with comprehensive privacy laws. South Carolina does not currently have a comprehensive consumer privacy law, but we extend these choices to all visitors.

California residents: you have the right to know, delete, and correct personal information, to opt out of sale/sharing, and to not be discriminated against for exercising your rights. We do not sell personal information.

To exercise any right, contact us using the details below. We will verify your request as required by law and respond within the applicable timeframe. You may use an authorized agent where the law permits.

Data Retention

We keep personal information only as long as needed for the purposes described here, including to provide services, maintain records, resolve disputes, and comply with legal obligations, after which we delete or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Third-Party Links

The Site may link to third-party websites (such as financing partners or social media). We are not responsible for the privacy practices of those sites; please review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date, and material changes may be highlighted on the Site.

Contact Us

Questions or privacy requests? Contact us at:

All Star Heating & Air Conditioning
114 Bob White Ln
Summerville, SC 29485
Phone: (843) 824-0000
Email: [email protected]