This Privacy Policy explains how All Star Heating & Air Conditioning ("HVAC Repair Charleston," "we," "us," or "our") collects, uses, shares, and protects information about you when you visit hvacrepaircharleston.com (the "Site"), contact us, or use our heating, ventilation, and air conditioning (HVAC) services. By using the Site or our services, you agree to the practices described here.

Information We Collect

Information you provide directly. When you submit a form, request service, apply for a job, or contact us, we may collect your name, email address, phone number, service or mailing address, and any details you include in your message (for example, the HVAC issue you are experiencing).

Information collected automatically. When you use the Site we may automatically collect device and usage information such as your IP address, browser type, pages viewed, referring page, and interactions, using cookies and similar technologies (see "Cookies & Tracking" below).

Information from third parties. We may receive information from analytics and advertising providers, our lead/booking platform, and financing partners you choose to apply with.

We do not collect or store your full payment-card numbers on this Site. Financing applications and any card payments are handled off-site by our third-party financing and payment providers on their own secure platforms (see "Payments & Financing" below).

How We Use Your Information

We use the information we collect to respond to your requests and provide, schedule, and improve our services; to communicate with you about appointments, quotes, and service updates; to process job applications; to operate, secure, and improve the Site; to measure marketing and advertising; and to comply with legal obligations.

Cookies & Tracking Technologies

We use necessary cookies that are required for the Site to function, plus analytics and marketing cookies managed through Google Consent Mode v2. Analytics tags (Google Analytics 4 via Google Tag Manager) and marketing/advertising tags (Google Ads) honor your consent choice: in regions that require opt-in (such as the EEA, UK, and Switzerland) they stay off until you accept; elsewhere they run until you opt out. We also use Google reCAPTCHA on our forms to prevent spam, which is subject to Google's privacy policy and terms.

You can change your choices at any time using the "Cookie Preferences" or "Do Not Sell or Share My Personal Information" links in the footer, or through your browser settings. We automatically honor Global Privacy Control (GPC) browser signals as an opt-out of sale/sharing for targeted advertising — no action needed on your part.

How We Share Information

We do not sell your personal information for money. We may share information with:

Service providers who help us operate the Site and business (hosting, analytics, advertising, form/lead processing, communications).
Financing partners when you choose to apply for financing (you are redirected to their platforms; your application is governed by their privacy policies).
Legal and safety recipients when required by law or to protect our rights, customers, or the public.
Business transfers in connection with a merger, acquisition, or sale of assets.

Payments & Financing

This Site does not process credit or debit card payments and does not collect card numbers through any on-page form. When you apply for financing, you are directed to our third-party financing providers' own websites, where your application and any card or bank information are collected and processed under their security and privacy practices. Card payments for completed work are handled directly with us or through a PCI-compliant payment provider, not stored on this Site.

Calls & Text Messages (TCPA)

If you provide your phone number, you consent to be contacted by phone or email about your request or service. If we offer an SMS/text-message program, we will obtain your separate express written consent before sending marketing texts, consent will never be a condition of purchase, message and data rates may apply, message frequency varies, you can reply STOP to opt out or HELP for help, and mobile opt-in data is not sold or shared with third parties for their own marketing. See our Terms of Service for full SMS terms. (SMS program status is pending — see legal-review notes.)

Your Privacy Choices

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising or the "sale" or "sharing" of your information. This includes residents of California (CCPA/CPRA) and states such as Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and others with comprehensive privacy laws. South Carolina does not currently have a comprehensive consumer privacy law, but we extend these choices to all visitors.

Your California Privacy Rights — Do Not Sell or Share My Personal Information

This section applies to California residents and supplements the rest of this Privacy Policy, under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).

Categories of personal information we collect. Through this website, All Star Heating & Air Conditioning collects: identifiers and internet activity collected by analytics tools (such as cookie identifiers, IP address, device/browser information, and pages viewed via Google Analytics 4 and Google Tag Manager); contact information you submit through our forms (such as name, email address, phone number, and service details), protected from spam by Google reCAPTCHA; and advertising interactions measured by Google Ads conversion tracking. We do not use call-tracking, session-recording, or social-media advertising pixels on this Site.

"Selling" and "sharing." We do not sell personal information for money. However, the use of third-party analytics and advertising cookies that support cross-context behavioral advertising may constitute "sharing" (and in some cases "selling") of personal information as those terms are defined by the CPRA.

Your rights. California residents have the right to opt out of the sale or sharing of personal information (Cal. Civ. Code §1798.120, §1798.121 — including limiting use of sensitive personal information), the right to know what personal information we collect, use, and disclose, the right to request deletion, the right to request correction of inaccurate personal information, and the right not to receive discriminatory treatment for exercising any of these rights.

How to opt out of sale/sharing. You can opt out in either of two ways: (1) use the consent choice presented on this website (or the "Do Not Sell or Share My Personal Information" link in the footer of every page, which reopens the cookie preferences panel), and decline analytics and marketing cookies; or (2) enable the Global Privacy Control (GPC) signal in your browser — this website honors GPC automatically as a valid opt-out of sale/sharing, with no further action required.

Contact. To exercise any of these rights — your right to know, delete, or correct — or to ask any question about this section, contact All Star Heating & Air Conditioning at [email protected] or (843) 824-0000. We will verify your request and respond within the timelines required by law. You may use an authorized agent where the law permits.

Last updated: July 7, 2026.

Data Retention

We keep personal information only as long as needed for the purposes described here, including to provide services, maintain records, resolve disputes, and comply with legal obligations, after which we delete or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Third-Party Links

The Site may link to third-party websites (such as financing partners or social media). We are not responsible for the privacy practices of those sites; please review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date, and material changes may be highlighted on the Site.

Contact Us

Questions or privacy requests? Contact us at:

All Star Heating & Air Conditioning
114 Bob White Ln
Summerville, SC 29485
Phone: (843) 824-0000
Email: [email protected]